Join The Team

Why Integrity Services and Solutions?

At Integrity Services and Solutions, our values are written right into our name. When you work with us, you enjoy more than just a paycheck!

Build a Meaningful Career

Integrity Services and Solutions is driven by our desire to help our community live their lives fully and without fear. Accidents and tragedies are sometimes unavoidable, but Integrity Services and Solutions helps families, individuals, and businesses put appropriate plans and protections in place to mitigate the painful effects of loss. Because we focus on building strong relationships, not on dollars and cents, our team has the rewarding and powerful responsibility of being there for our clients during some of the most impactful moments of their lives.

BUILD A MEANINGFUL CAREER

Integrity Services and Solutions is driven by our desire to help our community live their lives fully and without fear. Accidents and tragedies are sometimes unavoidable, but Integrity Services and Solutions helps families, individuals, and businesses put appropriate plans and protections in place to mitigate the painful effects of loss. Because we focus on building strong relationships, not on dollars and cents, our team has the rewarding and powerful responsibility of being there for our clients during some of the most impactful moments of their lives.

Positive Culture and Work Environment

Life at Integrity Services and Solutions centers around its team and its clients. We treat each other like family – we celebrate wins, explore growth, and tackle challenges together.

Our staff members enjoy:

  • Flexible schedules
  • Ability to work remotely in some cases
  • Health / Comprehensive medical, dental, and vision plans
  • Paid Time Off program to recharge and spend time with your family and friends
  • Paid holidays
  • Opportunities to participate in philanthropic initiatives and community events
  • Flexible schedules
  • Ability to work remotely in some cases
  • Health / Comprehensive medical, dental, and vision plans
  • Paid Time Off program to recharge and spend time with your family and friends
  • Paid holidays
  • Opportunities to participate in philanthropic initiatives and community events

Opportunities for Growth and Development

Not only do our team members enjoy a positive and healthy work environment, they have the opportunity to grow within our organization and the insurance industry. We take mentorship and personal growth seriously; our staff work with and learn directly from our seasoned owners, capitalizing on their years of experience in business development, sales, human resources, and insurance.

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Integrity Sales Associate

GENERAL RESPONSIBILITIES:

This position as Sales Associate is to increase sales in our Central PA and surrounding territory. This position is responsible for establishing contact with existing customers, identifying new opportunities, and following up on potential leads. You will sell, solicit, differentiate and negotiate insurance plans that match the needs of your prospective customers’ portfolio.

The Sales Associate will be responsible for handling customer inquiries promptly and effectively. The goal is to build up strong positive relationships, to ensure growth attainment and increase our firm’s reputation.

The best Sales Associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Sales Associates can put themselves in the customers’ shoes and advocate for them when necessary.
The target is to ensure excellent service standards, respond efficiently to prospects and customer needs and to maintain the highest level of service satisfaction.

ESSENTIAL FUNCTIONS:

1. Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
2. Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc.
3. Update job knowledge and learn about new products and services by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
4. Achieve customer acquisition and revenue growth objectives.
5. Establish productive working relationships with clients.
6. Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria.
7. Work with clients to deliver risk management strategies that fit their risk profiles.
8. Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and longterm strategy implementation.
9. Provide service to clients’ changing insurance needs.
10. Monitor insurance claims to ensure mutual satisfaction.
11. Fulfill all policy requirements including complete coverage by delivering policy, plan future follow-up visits, and evaluate needs.
12. Provide death benefits by delivering policy proceeds and reassessing client needs.
13. Enhance insurance agency reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
14. Maintain database and records.

EDUCATION, TRAINING AND EXPERIENCE:

• High School diploma
• State Life and Health/Property Casualty Insurance license or willingness to obtain
• Proficiency in Microsoft Outlook
•  Strong computer skills and understanding of spreadsheet software
• Strong reading, writing and grammar skills
• Interpersonal skills
• Ability to analyze, research and interpret data
• Strong verbal and written communication skills
• Excellent telephone manner
• High attention to detail
• Organizational skills
• Self-motivated and comfortable working with little to no direction
• Must be willing to travel
• Must have valid driver’s license
• Must have clean driving record
• Proven ability to work with goals
• Prospecting skills
• Motivation for sales
• Product knowledge

PHYSICAL/MENTAL REQUIREMENTS:

• Dexterity and eye/hand coordination to operate office equipment
• Ability to speak to and hear customers and other employees on the telephone and in person
• Ability to read and write emails to customers and other employees
• Ability to take detailed notes
• Body and motor skills sufficient to move from one office location to another
• Body and motor skills sufficient to traverse uneven and diverse ground surfaces
• Ability to climb stairs
• Ability to drive a vehicle
• Ability to work in a fast-paced environment
• Ability to work well under pressure
• Ability to multi-task
• Ability to lift up to 20 pounds

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a full-time, commission, exempt position. Office business hours are Monday through Friday, 8:00 am – 4:00 pm. Sales Associate working hours are dictated by client, prospecting, networking and job fulfillment needs and not restricted to the office business hours.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Sales Support Associate

GENERAL RESPONSIBILITIES:

A Sales Support Associate, “SSA”, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The best SSAs are genuinely excited to help customers. They’re patient, empathetic, and
passionately communicative. SSAs can put themselves in the customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to SSAs. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer concerns and situations.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and to maintain the highest level of customer satisfaction. An SSA is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, in person, and/or via email and social media.

Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.
An SSA provides the sales team with exemplary administrative detailed support. This position will involve managing tasks that require a high level of confidentially with sensitive information.

ESSENTIAL FUNCTIONS:

• Manage incoming calls and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and
interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and industry standards
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
• Provide support to sales team with CRM maintenance including establish client files,
plans, polices, etc.
• Support sales team in additional items as needed

ADDITIONAL RESPONSIBILITIES:

• Minimal travel
• Assist in development of new processes
• Social / Email campaign management
• Social outreach and community event coordination

MINIMUM QUALIFICATIONS:

• High school degree
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to use standard office equipment
• Proficient in MS Outlook
• Detail oriented and strong organizational skills

PREFERRED SKILLS/EXPERIENCE:

• Proven customer support experience
• Familiarity with CRM systems and practices
• Health and Life / Property and Casualty license or willing to obtain
• Proficient in MS Office Suite

PHYSICAL/MENTAL REQUIREMENTS:

• Secure supplies and files
• Digital dexterity and eye/hand coordination in the operation of office equipment
• Light to moderate lifting and carrying of supplies, files, etc.
• Ability to speak to and to hear other employees on the telephone and in person
• Body and motor skills sufficient to enable the incumbent to move from one location to
another
• Perform simple to moderately complex mathematical calculations
• Manipulate a keyboard
• Ability to climb stairs

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Join Our Team Today!