About Integrity Services and Solutions

Our team is ready and willing to serve. Integrity Services and Solutions isn’t just about accounts, quotes, and policies – although we handle each of these with care and excellence. Our mission is to create pathways for you to pursue your dreams with assurance that your lifestyle and assets are protected along the way.
To us, insurance is about saving and extending lives touched by illness; it’s about reducing fear and anxiety to clear space for growth; and, perhaps most importantly, it’s about making a tragedy more bearable by removing the heavy weight of financial burden from a heart already broken by loss – that’s the power of insurance.

WHAT WE DO

Founded in 2004, Integrity Services and Solutions is an independent insurance agency based in Wyomissing, Pennsylvania that specializes in group and individual health, life, disability, long term care, vision, dental, and property and casualty insurances. As an independent agency, our team can customize coverage for you from a variety of carriers – which means that we can negotiate on your behalf to pick the best rates and coverage options available to fit your specific situation.

WHAT WE DO

Founded in 2004, Integrity Services and Solutions is an independent insurance agency based in Wyomissing, Pennsylvania that specializes in group and individual health, life, disability, long term care, vision, dental, and property and casualty insurances. As an independent agency, our team can customize coverage for you from a variety of carriers – which means that we can negotiate on your behalf to pick the best rates and coverage options available to fit your specific situation.

TESTIMONIALS

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“(They) Continue to impress me as incredible individuals and quality business people. A great example of how business should be operated and what good can be obtained from doing the right thing.”

 

BS, Wyomissing, PA

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“Very helpful and efficient. Would feel comfortable referring someone to their agency for assistance.”

 

ART – Hamburg, PA

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“Very efficient, prompt and thorough. Everything was great!”

 

LS – Wyomissing, PA

MEET THE TEAM

DIANE (SHEPLER) KLINGER

PRESIDENT – HUMAN RESOURCE ADVISORY SOLUTIONS AND EMPLOYEE BENEFITS

Phone: (888) 963-3133, ext. 500
Email: Diane@integrityservicesandsolutions.com

The roots of Integrity Services and Solutions are founded in our President, Diane (Shepler) Klinger’s management role of a local 100+ employee company. In this capacity, Diane served as director of human resources and was responsible for the management of employees, implementations of new computer systems, payment processes, and management programs.
After over 15 years of serving in this role, Diane went on to pursue her securities and insurance licenses with a large insurance and investment firm in King of Prussia, while maintaining a highly trusted consulting relationship with her prior employer.

TODD KLINGER

Vice President – Employee Benefits and Property and Casualty Insurance

Phone: (888) 963-3133, ext. 501
Email: Todd@integrityservicesandsolutions.com

Todd Klinger joined the agency with a solid reputation for customer service excellence. Todd’s background is a business owner in the construction industry for 25 years. Todd enjoyed creating and maintaining stable relationships with large customers such as M&M Mars, Inc., The Hershey Company, Walmart, Caterpillar, and Harley-Davidson.
Todd is Vice President of the organization and head of Sales. Todd’s focus is Business to Business and in this capacity he serves as a trusted partner to the business owners.

ALICIA CLAY

Individual Business Development Manager

Phone: (888) 963-3133, ext. 503
Email: Alicia@integrityservicesandsolutions.com

Alicia Clay is the agency’s Business Development Manager specializing in Individual Insurance solutions. Alicia understands that every individual’s need for insurance is unique to their goals, priorities, and circumstance. She believes that through sharing her knowledge of insurance, she can educate and assist her clients in obtaining the most appropriate available product to fit their lifestyle.
Alicia is known for her great care and attention to detail while assisting individuals to navigate the health insurance marketplace. Her compassionate and patient demeanor provides seniors a comfortable environment to explore their Medicare options.

HEIDI WARMKESSEL

Commercial Lines Business Development Manager

Phone: 610.939.9593 ext. 507
Email: Heidi@integrityservicesandsolutions.com

As Commercial Lines Business Development Manager, Heidi Warmkessel helps businesses develop solutions to insure and mitigate risks involved with their commercial assets. Heidi currently holds a Property and Casualty Commercial Lines license in PA and possesses a strong knowledge of the P&C insurance industry thanks to her years at State Farm, where she handled new policy lines and provided customer support. As a former entrepreneur and business owner, Heidi has a deep appreciation for the challenges that come with running a business – she finds pride and joy in helping other business professionals alleviate stress and feel safe and secure. In her free time, Heidi enjoys cultivating wellness through yoga, healthy eating, and staying active – including instructing country line dancing!

NICOLE HILL WISE

Personal Lines Business Development Manager

Phone: 302.550.8593 ext. 508
Email: Nikki@integrityservicesandsolutions.com

As Personal Lines Business Development Manager, Nicole Hill Wise (“Nikki”) assists our clients in determining the risks associated with their personal assets, such as vehicles, houses, and personal liability, and then works with them to develop solutions to insure and mitigate those risks. She currently holds Property and Casualty Personal Lines Insurance Licenses in both PA and DE. Prior to joining Integrity Services and Solutions, she served as the manager for Country Pet Hideaway, where she supported operations and helped the team meet and achieve business goals. Through her years in management and customer service, Nikki developed a profound sense of compassion and care that she shares with the individuals and families she serves in her current role. In her spare time, Nikki enjoys surf fishing at Dewey Beach, with her family and their St Bernard, Dozer.

NICOLE MATTHAI

Office Manager

Phone: (888) 963-3133, ext. 502
Email: Nicole@integrityservicesandsolutions.com

As Office Manager, Nicole ensures the operations of the office run smoothly and precisely. Nicole handles the day to day responsibilities of accounts payable and receivables. She provides a valuable connection between clients and their insurance providers supplying assistance and support keeping clients informed. In summary, Nicole is the “hub” of the office supporting all team members and clients.

JILL DYER

Part Time Administrative Clerk

Email: Jill@integrityservicesandsolutions.com

Jill Dyer joined Integrity Services and Solutions as a part-time Administrative Clerk in January 2021.  She also works full-time as a Portfolio Revenue Manager for IHG Hotels and Resorts.  Jill is a graduate of The Pennsylvania State University with a degree in Hotel, Restaurant, and Institutional Management.  She also holds an Associate Degree in Applied Science from Northampton Community College.
Jill is currently a volunteer with Tower Health.  In her free time, she enjoys spending time with family, friends, and her dog Simon.  She has a passion for bread baking and is also learning to speak Italian for a future trip to Italy.

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